Online Banking Built With You in Mind!
We are excited to announce that beginning on August 5th we will begin the transition to our new and improved online banking platform. This new modernized platform will provide a seamless integration of desktop and mobile banking for both our Personal and eCorp customers! Complete with all the services you already use every day, this update will allow us to implement even more fantastic services to better serve our personal and business customers!
FAQs:
When will this update be taking place?
There are several very important dates to keep in mind as we prepare for this transition.
Beginning Tuesday, August 5, 2025:
Personal Users: As we begin preparing for the transition, customers will not have the ability to create new profiles to gain online banking access or to enroll in eStatements. All personal online banking profiles will be set to “view only” mode. During this time personal users only will be able to access and view your accounts, but will not have access to conduct any transactions, such as transferring funds between accounts, paying bills, depositing checks or managing cards. Rest assured; your accounts are safe during this transition period. We’ll be working hard behind the scenes to make sure all details are taken care of in preparation for going live.
eCorp Users: Business Online access will be disabled completely starting at 10:00 PM MST and will remain disabled throughout the the remander of the next day as well.
Wednesday, August 6, 2025
Personal Users: All accounts will remain in “view only” mode.
Business Users: All accounts will be disabled and will be unable to be accessed on this day.
Thursday, August 7, 2025: GO LIVE!
Personal & eCorp Users: Starting at 8:00 AM MST you will access your accounts from the same login, with a refreshed look and feel, more intuitive design features, and improved functionality.
Of course, as always, we are here to assist through this process. For questions and concerns, please contact our customer service representatives at 208-734-1500.
Is there anything that I need to do before the update?
There is very little needed on the customer end before this update however we do recommend you:
- Verify your username and password for online banking access. You will need to login using these the first time after the update.
- Update your phone number and email with Farmers Bank to make sure both are current for security purposes with the new online banking platform.
The transition to the new platform should be relatively seamless, but verifying your information and credentials will help to ensure a smooth transition.
Will I still have access to my banking information during the transition?
- Personal Users: Personal users will have "View Only" access to online banking during the update period. During this time personal users only will be able to access and view your accounts, but will not have access to conduct any transactions, such as transferring funds between accounts, paying bills, depositing checks or managing cards.
- eCorp Users: eCorp users will lose access on the evening of August 5th at 10:00 PM MST and will not regain access until we go live on August 7th at 8:00 AM MST.
What changes should I expect with the new online banking platform?
- Passwords no longer expire! - With our updated security features, your password will no longer expire every 6 months.
- Enhanced login security to protect our customers.
- Forgot Username Feature - You no longer need to call us to look up your username if you don’t remember it. You can now change it all on your own!
- Forgot Password (Locked Out) Feature - You no longer need to contact us for a password reset or to unlock your access to your online banking account. You will now be able to complete this process without our assistance.
- Mange Your Cards on Your Desktop - The ability to manage your cards will now be available in both online and mobile banking.
- Advanced Alerts - set up various alert options for all your account types.
- Parity between the desktop and mobile banking experience.
- eCorp Users will now be able to utilize the Farmers Bank mobile app!
What about 3rd party software I have linked to my online banking?
Any 3rd party software connections you have setup (ex. QuickBooks, Plaid, etc...) will need to be reestablished after we go live on the new platform on August 7th. For increased security, upon reestablishing these connections customers will also now have to approve these connections in the "Authorize apps" section of online or mobile banking.
See below for more in-depth instructions on reestablishing your QuickBooks connection.
How do I reestablish my QuickBooks connection to online banking?
For more in-depth instructions on how to reestablish your QuickBooks connections, select the applicable QuickBooks version you are utilizing and follow the instructions accordingly:
Is there anything else I will need to set back up after the update?
Most settings will transfer over during the update, but along with your 3rd party connections, you will need to reconfigure any Notifi Alerts you had created on our previous online banking system.